This is a guide into public transport in London, with a particular focus into cost optimisation.
Most users will benefit from reading the Definitions and "For the tourist" sections; residents or long-term visitors should read the last section as well. This guide is written in a way that while it provides an overview of the public transport system within London, the goal is with cost optimisation in mind. This means that we focus on how travellers and residents can save money on travel, which can be considerable in a city like London, where transport can get pretty expensive. The fare system is also rather complicated and convoluted even to residents, and we try to simplify it in this article as well.
Fares referenced in this article are likely to change; we try to minimise mentioning fares as far as possible as a result. You can get prices for a journey from TfL or National Rail websites.
Note that some advanced techniques are not covered in this article, particularly those where it is likely to be useful or applicable outside London - see this page instead. For example, we do not discuss the usefulness of Eurorail, instead focusing on how it can used within London.
It is a plastic reloadable card that can be used to travel across London; this includes the Tube, buses and most National Rail services within London (and nearby surburbs). The exception is the Elizabeth Line from Iver to Reading, where such cards aren't valid.
Transport for London (TfL) is a government body responsible for most of London's transport system. Amongst others,
It's the rail network in the United Kingdom, and has a substantial presence in London. It should be noted that National Rail is simply a trading name that unifies the myriad of companies that each run their own train services. In London, these include Southern, South Western Railway, Southeastern and Thameslink. You can book a train ticket for anywhere in the UK from any train company. Given TfL's influence in London, many TfL schemes work with National Rail trains in London, which we'll explain later.
We noted above that the London Overground and Elizabeth Line are different from the London Underground. The key difference is that these two are also part of National Rail, which means that National Rail schemes that would not be valid on London Underground (such as Britrail which we explain later) are valid on these two services.
This involves paying using a contactless credit/debit card, or other options such as Apple/Google/Fitbit Pay. This method of payment can be used for all services within London, and a subset of train services near it. Other bus operators may also allow payment by contactless, but that's out of scope for this article.
The main issue is that contactless does not support discount schemes such as railcards (which we'll discuss later on); you'll need to get a paper ticket or use Oyster where permissible.
Self-explanatory, this is a regular ticket on paper.
The zonal system is a series of regions that decide how much you pay for a trip if you use London Underground or National Rail services. In general, we have
When you make a trip using Oyster or contactless, you will in essence be making a trip from Zone x to Zone y and be charged the corresponding fare between those zones. You can find the cost between two particular stations by going to https://tfl.gov.uk/fares/find-fares/tube-and-rail-fares/single-fare-finder, and we'll make several references to that site throughout this article.
As the name suggests, this depends on when you enter the transport system (and crucially not exit). You'll pay a higher fare if you enter during the "peak" fare zone, which is usually
There is a concession in that if you go to a Zone 1 station (not from) during the evening peak, your journey will be treated as off-peak. This is because most people would be making journeys in the other direction during that time.
Also the Watford Junction - Euston branch of the London Overground has a slightly different peak and off-peak policy. Specifically, your journey is off-peak if your journey in an otherwise "peak" journey is in the "wrong" direction. If you are going from Watford Junction (or an intermediate station) to Euston, this would be in the evening (and morning in the other direction).
This means that if you pay for your trip using the same Oyster/contactless card, the total fare you'll pay for a day or week will be upper-bounded, and any further trips you make will be free (unless your trip is one where capping does not apply, such as Heathrow Express). This depends on which zones you've travelled through (see above). There is a separate, lower, cap if you only use buses.
It is a National Rail scheme that provides discounts to specific groups of people on rail travel.
There are also other localised railcards (see here), but those are out of scope for this article.
It is important to note that most railcards have a lower-bound on morning peak-time travel, which means that there is a minimum fare (of about 12 pounds) if you use a railcard during that time. The exception is the Disabled Persons railcard (which doesn't have one at all), and the 16-25 railcard during July and August - advance tickets do not have this limitation either. The Senior Railcard is not valid at all during that time.
Tourists should not normally get a railcard unless their main purpose is to travel within London (and that too for at at least a month), plan to make only one or two expensive train journeys or make use of localised rovers/rangers (see the Rail travel in Great Britain article); such users should look at the Eurorail and Britrail sections below instead.
So you've reached London. For now we'll assume that you've reached Heathrow; specific information for other airports follow later. <gallery widths="200" heights="200" caption="Four different ways to reach Central London. Which one should you choose?"> File:332002 at Paddington ABU.jpg|Heathrow Express - don't take this unless you have an advance ticket. File:Heathrow Terminal 4 railway stn 14th June 2022 16.jpg|Elizabeth Line - not cheap - but benefits from capping File:Heathrow Terminal 5 platform 6 look east 1973 stock.JPG|Piccadilly Line - the cheapest rail option (unless you benefit from capping). File:Carousel Buses 809 on Route A30, Heathrow Central (13020945444).jpg|The bus - the cheapest option by far but slow. </gallery>There are three common ways to reach Central London from Heathrow:
So now that you've reached London, and decide to stay at Clapham Junction for the night (after all this is from a long trip!). The next day, you decide to go to South Kensington (to see the museum for example). How do you get there? Google Maps is likely to recommend one of the below options:
On the surface, the three options look similar according to the zonal system - you take a train from Zone 2 to Zone 1. However, most people are unlikely to notice that this isn't the case, and will get screwed in the price. According to the TfL fare finder (as of Jan 2023):
Option | Peak | Off-peak |
---|---|---|
2 or 3 | 5 | 4.4 |
4 | 3.2 | 2.6 |
Notice that there is a £1.8 difference for a single journey! So what's going on? To answer this question would involve looking at a fairly advanced concept that is likely to confuse the average tourist. An ELI5 (explain like I'm 5) answer would look something like this:
<blockquote> Wherever possible, always choose a TfL service within London. This includes the Tube, and also the Overground and Elizabeth Line, unless you plan to travel a lot that day. </blockquote>The more advanced explanation follows below: <blockquote>When you take a journey on National Rail or TfL, you'll be classed in one of the three groups: TfL only, National Rail only, or the mixed-route option, with the average prices in increasing order.
When you take Option 2 or 3, you are taking a mixed-route journey which involves travel both on non-TfL services (here Southern/South Western Railway) and TfL services (here the London Underground). This causes your journey to be shifted to a more expensive scale which is higher than what you'd pay if you travelled only on TfL services (which would be the case with option 4, as the London Overground, while technically part of the National Rail system, is a TfL service).
Of course, if you travel enough to reach the cap for a particular day/week, then the above doesn't matter; the cap does not depend on how you travel (with the exception of the bus). </blockquote>
Buses within London can be a cheap way to go around London:
The main problem users are likely to find is speed. Buses are slow, especially in London, and some (especially within Zone 1 and in peak times) are notorious for having an average speed as little as 10 km/h. You're likely to get to your destination faster using rail services. On the other side, the slow speed makes some of these buses good for sightseeing.
Watch out - especially outside London (where some TfL buses do run), you may see buses not contracted by TfL. The above notes do not apply to these buses, as they are completely separate.
It should be noted that the Zip Oyster cards need to be ordered in advance and are normally meant for UK residents - and hence if you plan to make use of it, you must apply early enough as a tourist. There is also an application fee - but the savings should quickly make up for it (unless you're travelling only for a day or two).
TfL posters discourage the use of paper tickets within London, and for a good reason. Fares are designed in such a way that it generally costs substantially more to buy a paper ticket compared with using a Oyster or contactless card (note that paper tickets are not available at all for buses and trams). This holds true even for children (see the Young Child discount above instead). Similarly, don't get a paper travelcard either. There are a couple of cases where it is a good idea to use a paper ticket however:
Now, what happens if you need to travel outside London? Things get tricky there, particularly if you use a railcard. Let's illustrate with an example - suppose you want to go from Paddington to Reading. You have a couple of choices:
On the face of it, it looks like contactless is a good choice. But what happens if you have a railcard providing a 30% discount for instance? Then the cost drops to £14.90 and £18.2 for an off-peak and peak ticket respectively - contactless is cheaper for off-peak TfL, but costlier for a peak ticket. Recall that you can't use a railcard using contactless.
What happens if you want to make a return journey?
To add on to that, if you want to make multiple journeys in a week, contactless has capping (but not a paper ticket).
The TLDR of this is that
This is a scheme available only to non-UK residents, where they can get train passes at a substantial discount. This section discusses how they can be used within London; a full discussion of these two schemes is out of scope for this article.
If you have a Eurorail/Britrail pass (or Rovers/Rangers) that is valid within England, you
Note in particular the overlap between TfL and National Rail services. London Overground and Elizabeth Lines are part of TfL, but they are also part of the National Rail system. This means that schemes part of either TfL (such as capping and Oyster) and National Rail (such as Eurorail) are valid on both - which means that Eurorail/Britrail passes can be used on these two services. This can cause confusion with TfL staff unfamiliar with this scheme, so you may need to gently point this scheme to them.
Also: some Eurorail/Britrail passes are flexible, which means that you need to activate a day's pass before using it. Using this scheme is not a good idea unless you plan to travel outside London (or cannot use it in any other way), as capping will almost always be cheaper.
If you plan to use this scheme in conjunction with Oyster or contactless, you must touch out before using the pass.
Note that reservations are not usually available (or required) for trains within London.
First class on National Rail within London is useless; don't bother. You're paying for (mostly) a piece of cloth. In fact, there are a couple of ways you can use "first class" without paying extra:
Note that Oyster or contactless cards provide only standard-class travel.
Since September 2022, fares to Heathrow using TfL services (such as Elizabeth or the Piccadilly line) are set as peak-only, irrespective of the time of day. However,
Hence, the way to work around this would be to simply exit and re-enter at Hatton Cross.
It is unlikely for someone travelling within London to experience a delay to a level that should qualify for a (partial) refund of your ticket. Should that happen though, relevant documentation can be found at https://tfl.gov.uk/fares/refunds-and-replacements/tube-and-dlr-delays and https://www.nationalrail.co.uk/121354.aspx. The main difference is what qualifies for a refund (or delay repay) - with TfL being considerably stricter in that they do not consider things such as a one-under (person under the train) or weather - while National Rail does (everything except planned closures does).
Strikes are likely to be more common.
The key thing to note is: it's not your problem. If you cannot use a National Rail or TfL service (only about 40% of tube stations are accessible to those that require wheelchairs), simply contact a staff member - it's their job to take care of you. They can help you plan your journey using other means of transport (such as buses, which are all step-free), or provide you a taxi at their (TfL or National Rail)'s expense. You should not have to pay for a taxi (or any more than anyone else) to get to your destination. This also applies if the lift is out-of-service for any reason. Quoting from TfL's website,
<blockquote> If you arrive at a Tube, Elizabeth line or Overground station and the lift is unavailable, staff will help you to plan an alternative journey to your destination. If there isn't a reasonable alternative route, we'll book you a taxi (at our cost) to take you to your destination or another step-free station from where you can continue your journey. </blockquote> ## For longer-time visitors or residentsIf you use the Tube or the National Rail system, there is a significantly higher cost if you go through Zone 1 in any way (this includes entering, exiting or passing through). The last of the three is not obvious and can cause some confusion.
What exactly does passing through mean? It means that your journey must not go through a Zone 1 station at all when you're making your trip. And given that there are multiple ways to go from one station to another, how do they enforce it? By the use of pink route validators (see right). The TfL fare finder is a good way of determining whether you need to (and where) use the pink route validator for a non-Zone 1 journey.
Are there exceptions to this rule? Rare. But there's at least one:
This is a dilemma usually faced by students studying in London. On the surface, there are two options:
The short answer is "in most cases the latter, but it depends on your exact situation". The longer answer comes below.
As mentioned above, the student Oyster card provides a discount on travelcards. This means that you'll need to be hitting the weekly cap for the benefit to take effect. In many cases, depending on how you travel (particularly if you can travel off-peak), you won't be hitting the daily/weekly limit. As a result, the 18+ Student Oyster card is unlikely to provide value in these cases, especially if you don't commute that often. There are exceptions however:
It is also important to note that the two schemes are not mutually exclusive; getting a railcard in general is a good idea if you need to travel outside London (as the savings can quickly add up).
The next question that arises would be if you chose to get a Student Oyster card. You'll need to load a travelcard - do not get a yearly travelcard. The added discount (compared to buying monthly or even weekly travelcards) is small, and that would be easily offset by the fact that most would not be commuting to university during summer vacations. Cancelling a travelcard is generally punitive, as it is done by computing the expected cost of (undiscounted) tickets up to the point you cancel - irrespective of how you used the card. Remember that even weekly travelcards are eligible for the 30% discount.
Another common question arises with 18 year olds entering university - if they don't already have one, can they get a 16+ Zip Oyster card instead (which provides 50% peak and off-peak discount on tube/rail/bus, with free bus/tram for those in London)? The answer is no - while the TfL webpage does not make this clear (but does in their terms and conditions PDF for that card), 18 year olds are only eligible for the card if they are in pre-university education (formally NSQF Level 3 or below). In other words, one would be eligible if they are doing A-Levels/IB/BTEC, but not if they are in the first year of university (as that's NSQF Level 4). Those in foundation years will need to check with your university. However, if you are eligible for the 16+ Zip (for instance if you're a 17-year old entering university), the 16+ Zip beats the 16-25 railcard easily.
This is a special type of ticket that can be used if you already have a season ticket and want to go to a place that is not covered within the zones of your season ticket. There are two aspects to this:
The benefit of boundary tickets is that they work like a discounted peak/off-peak ticket, providing flexibility compared to an Advance ticket. Note though that a point-to-point Advance ticket may well be cheaper than a boundary zone ticket, but you'll lose flexibility that way.
If your season ticket is on an Oyster card and you buy a paper boundary-zone ticket, you can enter the system with one mode and exit with the other (i.e, enter using Oyster and exit using the paper ticket). Remember that you do not have to touch in or out on an Oyster card that is loaded with a season ticket.
This provide a way for eligible London residents to get free travel across London, with some restrictions (particularly relating to use of National Rail services)
Now, who is eligible for a Disabled Persons' Freedom Pass? In theory, it's defined in https://www.londoncouncils.gov.uk/services/freedom-pass/disabled-persons-freedom-pass/eligibility. However, in practice, due to the wording and that given that eligibility for this scheme is decided by local boroughs, there is a degree of ambiguity and you're advised to contact your borough if you're unsure, rather than just assume that you're not eligible. A couple of examples are given below:
What happens if you are a resident from elsewhere in England and are visiting London? If you have a ENCTS (English Concessionary Travel Scheme) card, you are entitled to free travel on London buses only after 9AM (the one for disabled persons do not have this restriction). These cards don't work on the card-readers installed in London buses, so you'll have to show your pass to the driver. The converse is also true - Freedom Pass users can access buses elsewhere in England for free. This does not apply to those with the 60+ Oyster photocard.
If you have a Oyster annual travelcard (valid for any zone combination) or a National Rail annual season ticket valid within a specific region (described here), you're eligible for a Gold Record card. This provides discounts comparable to a railcard within that region, including a 33% off-peak discount using Oyster.
This provides an interesting question: what is the cheapest season ticket you can get that qualifies for a Gold record card? You can get an annual season ticket from Hatton to Lapworth for £184 (as of January 2023) - you don't need to have any connection with the area to buy a season ticket between two areas! For some, the benefits of getting the gold card are enough to buy such a season ticket, particularly when they aren't eligible for any other railcard (the Network Railcard is arguably rather unappealing, especially as it provides no Oyster discounts).
One useful tip is that buses are always valid when using travelcards, irrespective of the zones it passes through. This can help as you can get a cheaper travelcard and use the bus for the rest of the journey, and using boundary tickets for the times you need to make journeys outside the zones. Trams are always valid as long as the travelcard includes validity for at least one of zones 3 - 6.
For those who want to read further into the ticketing system of London transport and how it can be used to optimise costs, https://oysterfares.com/ is a very good site for that.
Related: London